Just a few hours later, she would discover the man had nothing to do with BT at all.
In fact, he was a criminal with a devious plan to raid her bank account.
Bookmark it, send to friends and family to help stem the flow.
The hub has guides, the latest scams to watch out for and videos to help keep the fraudsters at bay.
When using a cash machine, it is important to be alert for signs of criminal activity - of which there can be many.
This graphic details just a few - from cash dispense units with false fronts to loose elements.
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Pictured are ticket skimmers, which are gadgets superimposed to steal card information on top of real cash machines.