So I followed the instructions to manually repair or backdate the virus definitions. The patch is C:\Program Files\Symantec Antivirus\Rtvscan The file is there. That is what Symantec said to do to repair the virus definitions.
It was after running those that I started having problems with the "Can't communicate with server error". At this point you might get the problem fixed faster that way.
Visit this link for information on updating an SSC/SAVCE server that isn't getting it's updates properly. Either the server is unable to get definitions or it can't apply them.
Hint: it DOESN'T involve anything automatic or executable. - If it can't get the definitions, check for misconfigured FTP proxy settings, restrictive outbound Firewall settings.
We are using Norton Antivirus 9.0 corporate edition. I went to the server to verify other user’s definition date.85% of the computers have 3/12/2007 as a virus definition date. Neill If I go to a client PC and click on Live Update button it will update as long as the client has internet access.
We had an individual come to me today who thought he had a virus on his system. Our antivirus is setup on a server to update all clients from that server. Our Symantec Antivirus was orginally installed in August 2006. AV defs can refuse to update for a variety of reasons.
In the few cases it doesn't, see the links below on clearing out corrupted virus definitions.
To determine the server AV defs: When you're in the SSC, and you click on the SAVCE Group (the one that must be unlocked) switch to the view that lets you see AV defs and scan times.If the server actually has the most current definitions (see below), and the client's logs show that it's been trying to update cut cannot, then the easiest way to deal with it is to reinstall the client. You can even walk the user through doing it themselves over the phone.Have them browse to: \servername\vphome\clt-inst\win32\and follow the directions to reinstall. In the few cases it doesn't, uninstalling and then reinstalling almost always fixes it.Alternately, you want to automate the process of downloading the daily definitions update download by using an FTP script.To modify to run from the Primary Server If you plan to schedule and execute on the Primary Server, use the following procedure.Perform a command line FTP to an FTP Server somewhere ("ftp ftp.netscape.com" will get you started) - If the server is unable to apply the definitions, it may be because they're corrupt. Try these links, they talk about how to clear out the areas of the Server that hold definitions: Error: "Norton Anti Virus services failed to start. (CC001000)" Situation: After you update the virus definitions, the service fails to start.